. Compare to static group.A B C D E F G H I J K L M N O P Q R S T U V W X Y Z
Users and devices are set to the Active state once they have interacted with the system (either through a login or data transfer).
The configuration of a device (its software components and their versions, as well as its hardware components and their versions) as reported by the device to the Enterprise. The actual configuration is compared to defined configurations in order to determine any matches. A device's actual configuration may match more than one defined configuration, or it may match none. This information can be viewed in the device's summary (the upper portion of the Contents pane when the context is set to the device). See also defined configuration.
A system situation that causes an external notification to occur.
An external notification sent as a result of an internal alarm condition. An example is an email alert.
A term sometimes used in the Questra IDM Application Suite that is synonymous with device.
An alarm indicating that a device-side scheduled task has not reported according to its recurrence pattern.
A term sometimes used in the Questra IDM Application Suite that is synonymous with device type.
See actual configuration and defined configuration.
Configuration Management Database (CMDB)
The database of defined configurations managed by administrators.
A device that can communicate with the Questra IDM Application Suite's Enterprise server, either as a contactable device or a non-contactable device. Device-bound messages and Enterprise-bound messages can be exchanged between them over the Internet. (By contrast, see disconnected device.)
A device that can be contacted via the Internet. A contactable device has its own IP address.
Used to specify the dates and times for scheduled tasks. While this allows scheduling to occur at predictable, unambiguous times across the globe, you may see status and usage readings whose timestamps may be off due to daylight savings.
A report designed specifically for your company to provide reporting capability beyond that provided by the standard reports included in the Questra IDM Application Suite. Alternatively, your company may have configured the system to let you connect to an external reports server through which custom reports may be provided and other reporting features enabled.
A set of logically grouped configuration types and their values that are used to describe the configuration of a device. Configuration types often include software components and their versions (such as OperatingSystem = Windows XP Pro SP2), as well as hardware components and their versions, the amount of RAM, the amount of disk space, etc. A defined configuration is associated with one or more device types and have an associated state (Valid, Recommended, Not Recommended, Obsolete, and Known Bad). Defined configurations are managed with the Configuration Management Database (CMDB). See also actual configuration.
A computer definition, including operating system, processor architecture, etc.
An instrument, machine, or piece of equipment that needs to be supported. (Also referred to as an "asset.")
A portion of a device's file system used by the Questra IDM Application Suite for file transfers.
A task that is initiated by a device.
A category of device that identifies the inherent capabilities of a set of devices with similar characteristics. Device types are used to uniquely describe and identify the capabilities of devices. This information is important for defining many aspects of the system that are device-type specific, including interfaces, properties, commands, and rules.
Used to remotely diagnose problems on a device or to control that device's operation.
A device that cannot communicate with the Questra IDM Application Suite’s Enterprise server and therefore requires a field service technician to conduct a site visit in order to deliver and pick up messages and content. (Contrast with connected device.)
A group to which devices have been assigned
automatically based on certain characteristics of the devices, as defined
by an administrator. Dynamic groups are shown in the Groups panel as green
folders . Compare to static group.
Centralized server software deployed in a data center and accessible via the Internet. Many of the functions of the Questra IDM Application Suite are provided by the enterprise system.
A task that is initiated by the enterprise system.
An event submitted directly from a device that may translate into an alarm, depending on the fault rules in place.
An alarm indicating that a device has submitted a fault directly to the Enterprise via the Monitoring application.
An alarm indicating that a file transfer has stalled and failed to complete within the timeout period. The default timeout period is 60 seconds.
A set of devices for which one or more users (the group owners) are responsible. See also dynamic group and static group.
A task defined for a group of devices.
The interfaces for device and device types specify how they and the enterprise communicate. For example, a device may support the interfaces required to perform monitoring, but not those required to perform schedule manipulations.
The mechanism used by devices and the enterprise to communicate with each other.
An alarm indicating that a Monitoring request to retrieve data or to set up a data collection scheduled task has not completed within the timeout period. The default timeout period is 60 seconds.
Refers to the automated (scheduled) or on-demand collection of status information from a device. This information is stored and can optionally be inspected when it is received.
A task that checks the status properties of a device or group of devices. An example of a monitoring property is temperature.
A term used to describe a contactable device, that is, that device can be contacted via the Internet.
A device that is not contactable via the Internet (that is, it does not have its own IP address) and therefore must use polling as a means of communicating with the enterprise system.
A message that has been queued for delivery to a device, but has not yet been delivered. For devices that are non-contactable, the enterprise system queues messages and waits for the device to pick them up at its next poll interval.
A defined configuration that is required as a prerequisite before a software package can be installed on a device with the Questra SoftwareDirector application.
Each device type has a (potentially) unique set of properties. Some device properties are data elements that can be collected. Some of these data points are used to assess operational status, usage information, etc. Other properties are used to control the behavior of a device.
The status given to a user, device, or group when it is created (defined) in the system. This is an initial state, and it implies that the user, device, or group has not yet interacted with the system. Once there is interaction, the state is changed to Active.
The defined configuration that will result on a device after one or more software components, distributed in a software package with the Questra SoftwareDirector application, have been updated on the device.
Rules can be defined for status and usage. They generally contain logic to determine the operational condition of a device. In other words, they detect normal and abnormal operating conditions.
A timed event used to retrieve information on a recurring basis rather than being retrieved on-demand.
The distributed software deployed on or near a device in the field. Many of the functions of the Questra IDM Application Suite are provided by the Service Agent.
A notification sent by a device in response to a critical fault condition that has been detected.
A means of designating device-bound messages and related content (files, software updates) to be delivered to disconnected devices by field service technicians on-site. Part of the site visit process includes picking up Enterprise-bound messages and content from the devices for synchronizing back to the Enterprise server.
A individually versioned and upgradable piece of software, such as a shared library or a dynamic link library (DLL).
A collection of one or more software components as well as installation logic (program or other script). Examples are a self-extracting .ZIP file, an .RPM file, and a "setup.exe" file.
Software Update Install by Date
An alarm indicating that one or more devices have not installed a mandatory Software Package by the required date. The "install by date" is specified when the package is scheduled for distribution.
An alarm providing a reminder notification that a Software Package should be installed.
A group to which devices have been assigned
manually by an administrator. Static groups are shown in the Groups panel
as yellow folders 
. Compare to dynamic group.
A portion of the Enterprise server's persistent storage used by the Questra IDM Application Suite for file transfers.
The scheduled retrieval of status and usage data from a device on a recurring basis.
Users and devices that have been "deleted" (i.e., are deactivated and no longer available for use) are set to the Unregistered state.
Refers to how much or little a device is being used. The usage properties of a device behave like meters, which collect numeric data, have a fixed number of digits, and can "roll over" when the maximum number is reached.
An alarm indicating that a Usage request to retrieve data or setup a data collection scheduled task has not completed within the timeout period. The default timeout period is 60 seconds.
A task that checks the usage properties of a device or group of devices. An example of a usage property is a meter that tracks the number of black and white copies made on a copier.
A component of a web-based system that provides a service or function over the Internet. Questra IDM Application Suite comprises a set of web services with which devices may need to interface. For example, there are separate web services that perform monitoring and scheduling.