New Alert dialog

Use the New Alert dialog to define a new alert's details (name, description, etc.) and, if the alert is of the Email alert type, the email message that will be used to notify those users responsible for handling the alert.

Details tab

Name

Type the name of the alert (up to 32 characters). This name must be unique.

Description

Type a description of the alert (up to 200 characters).

Type

Select the type of alert, such as Email Alert.

Number of retries

Type the number of retries to attempt to send this alert before failing. (For an email alert, this means the number of times the alert can fail to be acknowledged before it is escalated, if so configured.)

Minutes between retries

Type the number of minutes between retries.

NOTE: The system will calculate an "escalation period" based on the number of retries and the minutes between retries.

Enabled

Select to enable this alert.

Escalation level

Type the number of levels up in the group hierarchy to escalate this alert.

Notify system

Select to notify the system when the alert is acknowledged by a user.

Effective date

Type the date on which the alert will become effective, or select it from the popup calendar.

Expiration date

Type the date on which the alert will expire, or select it from the popup calendar.

Email Information tab

This tab applies only to email alerts.

NOTE: You can set any or all of the fields to be used as defaults for all new email alerts. For instance, you may want to use the same or a very similar message body for all the email alerts you set up.

From address

Type the From email address (up to 80 characters).

Reply-to address

Type the Reply-to email address (up to 80 characters).

Subject

Type the subject of the email address (up to 80 characters).

Message body

Type the message (up to 1024 characters). You can include tags for variables in the message body. To use a tag, type its name framed by square brackets. The system will replace the tags with the associated data when it processes the alert.