When the context is Device view, you can run commands on the selected device, typically for diagnostic purposes. With the Questra IDM Application Suite, you can execute the diagnostic commands remotely from your computer and view the results later when the tests are complete. In this way, you can diagnose the cause of a problem the device is having and use the detailed results to create a service request, per your company's procedures.
NOTE: Not all devices will have been set up with remote commands. In those cases, the Run command task on the Action pane's Service panel will be dimmed.