Configuring alerts

Opening the Alerts and Alarms dialog

You begin all your configuration tasks for alerts and alarms from the Alerts and Alarms dialog. To open this dialog, locate the System Configuration tasks on the Action pane's Configuration panel and click Manage alerts and alarms.

Adding alerts

When you add an alert, you define its details (name, description, etc.) and (if the alert is of the Email alert type) the email message that will be used to notify those users responsible for handling the alert. In order to save a new alert, you must enter at least its details.

Open the Alerts and Alarms dialog and make sure you're working on the Alerts tab. Click Add to open the New Alert dialog. On the Details tab, complete the fields as needed. (For example, make sure that you select the Enabled check box to enable the alert.)

If the alert is of the Email alert type, switch to the Email Information tab. Enter the From and Reply-to addresses, the subject, and the message's body, in which you can include tags for variables. To use a tag, type its name framed by square brackets. The system will replace the tags with the associated data when it processes the alert.

NOTE: You can set any or all of the Email Information tab's fields to be used as defaults for all new email alerts. For instance, you may want to use the same or a very similar message body for all the email alerts you set up.

To save the new alert, click Add. Be sure later to assign the alert to one or more alarms; see Configuring alarms.

Viewing an alert's definition without opening it for editing

Open the Alerts and Alarms dialog and make sure you're working on the Alerts tab. In the list of alerts, select the alert whose definition you want to view. After a few moments, the alert's definition appears in the bottom part of the dialog.

Editing alerts

When editing an alert, you can modify its details (name, description, etc.) and its email information (if the alert is of the Email alert type).

Open the Alerts and Alarms dialog and make sure you're working on the Alerts tab. From the list of alerts, select the alert you want to edit and click Edit . After a few moments, the Edit Alert dialog opens. To edit the alert, use the techniques described in Adding alerts, above. To save your changes, click Save.

Deleting alerts

Open the Alerts and Alarms dialog and make sure you're working on the Alerts tab. From the list of alerts, select the alert you want to delete and click Delete . In response to the confirmation message that opens, click Yes.